FAQs

Frequently Asked Questions

Our FAQ page gives quick, clear answers about ingredients, product safety, skin benefits, shipping, returns, and how to build the perfect ritual. Designed to help you make confident, informed decisions — with the transparency, luxury, and intention Alchemy Code™ is known for.


What makes Alchemy Code™ different?

Alchemy Code™ is a beauty apothecary built on rituals, not trends. Every formula is handcrafted in small batches in the USA using clinically-backed naturals, ethically sourced botanicals, and functional skin nutrients. We prioritize results, sensory luxury, and ingredient transparency — so your ritual becomes both healing and effective.

Are your products safe for sensitive skin?

Yes. Our formulations are intentionally crafted with non-irritating, skin-barrier–friendly botanicals. We exclude: parabens, sulfates, artificial dyes, synthetic fragrances, and drying alcohols. If you have a known sensitivity, we recommend doing a patch test prior to full use.

Are your products cruelty-free?

Absolutely. Every product is cruelty-free, ethically made, and never tested on animals — ever.

Where are Alchemy Code™ products made?

All products are handmade in small batches in the USA, ensuring freshness, potency, and uncompromised quality.

How do I know which product is right for me?

Start with your skin’s priority:
Glow → Choose Vitamin C Rituals
Hydration → Pick our Hyaluronic & Botanical Elixir
Barrier Repair → Reach for Ceramide-rich treatments
Anti-aging → Opt for Retinol Alternatives + Peptide Rituals

Need a tailored ritual? Message us anytime — our specialists will recommend a custom regimen.

What skin types are your products suitable for?

Our formulas are universal and suitable for: Dry, Oily, Combination, Sensitive, and Mature skin. Each product page includes skin-type recommendations for guidance.

Do your products contain natural ingredients?

Yes — every formula is a blend of high-performance naturals + science-backed actives, including cold-pressed plant oils, organic botanicals, mineral-rich extracts, and proven active ingredients for ritual-worthy results.

How long does it take to see results?

Most customers see improvement within: 7 days → hydration & softness, 14–21 days → glow & texture refinement, 4–6 weeks → overall clarity & tone. Consistency turns your routine into a ritual.

What’s your shipping time?

Orders ship within 1–2 business days. US orders typically arrive in 2–5 business days. Tracking is provided via email and SMS.

Do you ship internationally?

Yes, we ship worldwide. Delivery times vary by destination. All international orders include tracking.

What is your return policy?

We offer a 30-day satisfaction promise. If something doesn’t feel right, contact us — we’ll make it right with an exchange, store credit, or refund (conditions apply).

Are your products pregnancy- or breastfeeding-safe?

Most botanicals we use are gentle, but every journey is unique. Please consult your physician for ingredient approval before use.

Still have questions?

We're here to guide you on your skincare ritual journey. Reach out anytime and our ritual specialists will help you choose the perfect regimen.

Or call us at 719-822-1644